Privacy Policy

GSW Systems (ABN 30 282 252 867) (we, us, our) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and store personal information in connection with our website at www.gswsystems.com (the Website) and our Rampart software application (the Software).

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Information you provide

We may collect personal information that you voluntarily provide to us, including when you:

• Submit the contact form on our Website (name, email address, message content)
• Purchase a licence or register an account (name, email address, billing details)
• Activate a licence key in the Software (licence key, hardware fingerprint)
• Contact us by email or phone

1.2 Information collected automatically

When you use the Software or visit our Website, we may automatically collect:

• Software: Application version, operating system, hardware fingerprint (for licence validation), and update check requests. The Software does not transmit your firewall configuration data, analysis results or any file content to our servers.
• Website: Standard web server logs including IP address, browser type, pages visited and referring URL.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil licence purchases and activations
• To validate licence keys and manage hardware-bound licences
• To provide software updates and App-ID database updates
• To respond to your enquiries and provide customer support
• To send important notices about the Software (e.g. security updates, licence expiry)
• To improve and maintain our Website and Software
• To comply with our legal obligations

We will not use your personal information for direct marketing unless you have consented, and you may opt out at any time.

3. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may disclose your information to:

• Service providers who assist us in operating the Website and Software (e.g. hosting, payment processing), subject to appropriate confidentiality obligations
• Professional advisers (e.g. legal, accounting) as necessary
• Law enforcement or government agencies where required by law or to protect our legal rights

4. Data Storage and Security

We store personal information on servers located in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including:

• Encryption of data in transit (TLS/HTTPS)
• Access controls limiting who can access personal information
• Regular security reviews of our systems

No method of electronic storage or transmission is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Processed Locally

The Rampart Software processes firewall configuration files entirely on your local device. Your configuration files, analysis results, and generated reports are never transmitted to our servers. The only data the Software sends to our servers is:

• Licence validation requests (licence key and hardware fingerprint)
• Update check requests (current application version)
• App-ID database update requests (current database version)

6. Cookies

Our Website may use essential cookies to enable core functionality. We do not use third-party tracking cookies or analytics services that track individual users.

7. Your Rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete or out-of-date information
• Request deletion of your personal information (subject to our legal obligations)
• Withdraw consent for any processing based on consent
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, please contact us using the details in Section 10.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us: